Opt Out

You may choose not to participate in the program. This is called opting out. There is no penalty for opting out, and you may opt out at any time. If you choose to opt out, you will be switched back to National Grid’s Basic Service for your electricity supply.

If you opt out and then wish to opt back into the program, you may do so by calling the electricity supplier, but you are not guaranteed the program price. You will instead receive a market price for the duration of the current electricity supply contract.

To opt out of the program:

  • Call customer support with the Town’s program consultants at 1-844-241-8598.
  • Or opt out online using the form below. Be sure to use the name on the account and the service address as it appears on your bill when completing the form. If the account is under the name of the business, please use the First Name and Last Name fields to enter the business name as it appears on your bill.

Combined Form 2024 v2 (July)
Please enter 11-digit account number with no spaces, dashes, letters, or other characters.
Please enter 10-digit account number with no spaces, dashes, letters, or other characters.

Your name key is listed on your National Grid bill, but it is not labelled. To find it, 1) look in the blue left column of your bill, 2) locate the Enrollment Information section, and 3) find the word "Cycle." Your name key is listed after your cycle number in capital letters. Your name key is typically the first 4 letters of the last name on a residential account, or the first 4 characters, including spaces, of the name on a commercial account. Find your name key

Your name key can be found on the second page of your Eversource bill, directly beneath your account number. Your name key is typically the first 4 letters of the last name on a residential account, or the first 4 characters, including spaces, of the name on a commercial account. Find your name key

Can be found on the second page of your Eversource electric bill, just below the blue and green box that contains your service address.
Find your Service Reference number
Account type
Medium and large commercial or industrial customers interested in enrolling should contact customer support to verify account eligibility.

Please include an email address to receive a receipt of this request for your records.
Please include the phone number we should use if we need to contact you about this request.