Pepperell

The power of our community

Important program news: Program prices will expire in November, and new, 3-year prices will take effect that offer stability and predictability until 2029.

Electricity prices are higher now than when Pepperell locked in the current prices. As a result, program prices are increasing. However, the Pepperell Basic and Pepperell Greener prices remain below National Grid’s residential Basic Service price, and most program participants will continue to save.

See the new prices.

Check back soon for the official announcement from the Town of Pepperell.

Pepperell Community Electricity is a group electricity buying program for Pepperell residents and business owners. Using the purchasing power of our community, the program provides:

  • Three electricity choices
  • Fixed pricing that is stable until November 2029
  • Consumer protections

Pepperell Community Electricity launched in October 2024. More than 200 other Massachusetts communities have similar programs, known as municipal electricity aggregations.

Program benefits

Three consumer-friendly options

Pepperell Community Electricity offers three options for the electricity supply price on your National Grid bill. As a new participant, you will be automatically enrolled in Pepperell Basic, which is the least-expensive option in the program. Pepperell Greener and Pepperell 100% Green provide more of your electricity from clean, renewable sources and are available by request. Make the choice that’s right for you!

Pepperell Basic: 15.910 cents per kilowatt hour. Pepperell Greener: 16.500 cents per kilowatt hour. Pepperell 100% Green: 18.400 cents per kilowatt hour. National Grid residential: 17.185 cents per kilowatt hour.

Learn more about program options and prices. Need help deciding? Contact customer support.

Pepperell Community Electricity offers long-term prices, while National Grid’s prices change seasonally. Use the price calculator to compare Pepperell Community Electricity prices with National Grid’s average prices.

No interruption in service 

Through Pepperell Community Electricity, the Town has selected Direct Energy Services, LLC (“Direct Energy”) as our electricity supplier (the company that puts electricity on the grid for us) and locked in long-term pricing for the electricity supply price on our bills. But National Grid remains Pepperell’s electric utility and continues to handle our billing, address power outages, and deliver our electricity with no interruption. Learn more about how aggregation works.

National Grid remains responsible for…

Delivering your electricity
National Grid continues to deliver your electricity with no interruption (and they are 100% OK with your participation in Pepperell Community Electricity).
Sending your electric bill
Your electric bill continues to come from National Grid, and this is the only electric bill you receive as a participant in Pepperell Community Electricity.
Accepting your electric bill payment
You continue to pay National Grid using whatever existing arrangement you have.
Addressing power outages
Call National Grid if your power goes out, as you do now.
Providing a low-income discount or fuel assistance
If you are eligible for these benefits, you continue to receive them with no change.
Providing bill credits or incentive payments from solar panels
You continue to receive your credits or payments, and participating in Pepperell Community Electricity does not impact their calculation.
Applying bill credits from community solar to your bill
You continue to receive bill credits, and participating in Pepperell Community Electricity does not change their calculation.
Applying the Budget Plan to your bill
If you have National Grid's Budget Plan, it continues to apply to your total bill.

Most new accounts are eligible for automatic enrollment

Have National Grid’s Basic Service? 

New accounts on National Grid’s Basic Service are eligible for automatic enrollment. (If you did not sign a private electricity supply contract, you have National Grid’s Basic Service.) The automatic enrollment process happens on a roughly quarterly basis throughout the year. All similar programs throughout the state use an automatic enrollment model, but you are free to opt out before being automatically enrolled. You will receive a notice from the Town of Pepperell in the mail in advance. See the most recent notice of automatic enrollment.

Have a private electricity supply contract?

If you signed a private electricity supply contract, your account will not be eligible for automatic enrollment, but you are encouraged to participate whenever your contract ends! You can request enrollment online or by contacting customer support with our program consultants. (Restrictions apply for industrial accounts.) We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

Make sure you’re enrolled

If you are enrolled, Pepperell Community Electricity will be integrated into your existing National Grid electric bill. Your supplier will appear as Direct Energy – Pepperell Comm. Electricity. But you will not see any additional charges on your bill or receive any additional electric bills because of participating in the program. 

See an example bill

Learn more

How it works
Participating
Change your option
Program notifications & documents
Price calculator
FAQ

Will you save money?

Maybe! Two of the Pepperell Community Electricity prices are currently lower than National Grid’s residential Basic Service price. But Pepperell cannot guarantee that program prices will always be lower than National Grid because National Grid’s prices change seasonally, and we do not know their future prices. 

Protect your National Grid account number

National Grid will never knock on your door or call you to talk about your electric bill.
Only provide your National Grid account number if you are ready to change your electricity supplier.