Before aggregation
Before an aggregation launches, most customers have Eversource’s Basic Service. This means Eversource is supplying (buying) your electricity in addition to delivering it, and Eversource uses their Basic Service price to calculate the Supply charge on your bill. You are placed on Eversource’s Basic Service when you first open your account, and you can always go back to it.
Eversource’s Basic Service prices change every 6 months or less.

With an aggregation in place
With an aggregation, the electricity supplier chosen by Natick, which is currently First Point Power and changing to Direct Energy in December, supplies your electricity. But Eversource continues to deliver your electricity without interruption. Eversource uses the price provided by the supplier to calculate the electricity supply charge on your bill instead of their Basic Service price. Natick Electricity Aggregation Program prices under the Direct Energy contract are fixed until December 2027.

Your primary relationship for electricity remains with Eversource:
- You continue to call Eversource if you lose power.
- You will continue to receive one bill from Eversource. This is the only electric bill you will receive as a participant in the Natick Electricity Aggregation Program.
- You continue to send bill payments to Eversource.
If you are eligible for a low-income discount or fuel assistance, you continue to receive that benefit.
If you have Eversource’s Budget Billing, it will continue to apply to your total bill.
If you are participating in community solar, or you are receiving net metering credits or incentive payments for electricity produced by solar panels on your property, you will continue to receive your credits or incentive payments as a participant in the Natick Electricity Aggregation Program. Further, there will be no change in how they are calculated. Their calculation is not connected to your electricity supply price.