Frequently Asked Questions

Have a question about Beverly Community Electric and how it will impact you? See below for a list of frequently asked questions and answers. Also, check out the links in the Learn More box to the right.

If you still don’t see what you’re looking for, please feel free to contact Beverly’s program consultants for customer support.

General program information

What is Beverly Community Electric?

Beverly Community Electric is a municipal electricity aggregation, which is a form of group electricity purchasing.

Typically, your electric utility, National Grid, provides two sets of services to you:

  1. They deliver your electricity. Delivery services appear on your bill as delivery charges.
  2. They also supply your electricity, which means they buy electricity for you and pass the cost along to you. The cost of the electricity they buy for you appears on your bill as supply charges.

But in Massachusetts, there are actually three ways to purchase your electricity:

  • Your utility can do it for you, as just described. This is called Basic Service, and this is how most people buy their electricity.
  • You can sign a contract with an electricity supplier yourself. You may have received offers in the mail or over the phone.
  • Your municipal government can sign a contract with an electricity supplier on your behalf. This third option is municipal electricity aggregation, and this is what Beverly Community Electric is.

Learn more about how aggregation works.

What gives Beverly the authority to launch an aggregation?

Municipal electricity aggregation was enabled by the Massachusetts Restructuring Act of 1997 (Chapter 164, Section 134), which allows local municipal governments to aggregate the electricity supply loads of the electricity consumers within their geographic boundaries in order to negotiate more favorable terms with an electricity supplier.

Municipal aggregations are subject to oversight by the Massachusetts Department of Public Utilities, and Beverly’s aggregation plan is subject to a regulatory review and approval process before the City will be authorized to implement the program. Learn more about Beverly’s implementation process.

Nearly 50% of Massachusetts communities have already launched electricity aggregations.

Why is Beverly launching this program?

The goals of Beverly Community Electric are to provide more clean, renewable electricity, electricity price stability, and consumer protections to Beverly residents and businesses a price that is competitive with National Grid’s Basic Service price and other offers in the marketplace.

Beverly Community Electric is a City alternative to National Grid’s Basic Service. It is also a transparent alternative to other electricity offers, but without high pressure or fees of those other offers.

Please note that, while Beverly Community Electric offers the potential for savings when compared with National Grid’s Basic Service price, Beverly Community Electric cannot guarantee savings because National Grid’s prices change and their future prices are not known. Further, it is normal for aggregation programs like Beverly Community Electric to have a price that is lower than National Grid’s price at some times but higher at other times. The goal is to provide some savings when compared with the average of National Grid’s changing prices.

How will I benefit from Beverly Community Electric?

With Beverly Community Electric, the City will use the bulk buying power of the community to provide you with new electricity choices that will give you greater control over your electricity supply.

  • Cleaner electricity – Beverly Community Electric participants will automatically receive more electricity from renewable sources than is required by state law. You can also choose to receive 100% of your electricity from renewable sources for a small premium.
  • Price stability – The program provides a fixed price for electricity supply for 20 months that will not spike in winter. This makes the program different from National Grid’s Basic Service, where the price changes every six months or less and can rise seasonally.
  • Consumer protections – Beverly Community Electric provides a trustworthy, City-vetted alternative to other electricity supply offers in the marketplace. The program includes consumer protections, such as no hidden fees and the ability to opt out of the program at any time with no penalty.

In addition, Beverly Community Electric offers savings when compared with National Grid’s residential Basic Service price at launch. An average residential customer using 485 kWh each month will save about $20/month by participating in the program. However, Beverly Community Electric cannot guarantee savings in the future because National Grid’s prices will change, and their future prices are not known. The goal of Beverly Community Electric is to provide some savings when compared with the average of National Grid’s changing prices, not to provide savings each season, and it is normal for aggregation programs like Beverly Community Electric to have a price that is lower than National Grid’s price at some times but higher at other times.

 

Is Beverly the only community in Massachusetts that is implementing an aggregation program?

No. Municipal electricity aggregation has been building momentum across Massachusetts. Beverly is joining 170 other Massachusetts communities that already have approved aggregation programs. Further, communities are increasingly implementing “green” aggregations like the Beverly program will be, which increase the amount of renewable electricity in the community’s electricity supply beyond the minimum amount required by state law.

What will change for me with Beverly Community Electric?

You will see two changes on your electric bill as a result of participating in Beverly Community Electric:

  1. National Grid will use a Beverly Community Electric price to calculate the Supply Services charge on your bill. At program launch, that price is lower than National Grid’s residential Basic Service price.
  2. Your bill will show Beverly Community Electric-First Point Power as your electricity supplier.

Additionally, the amount of electricity you receive from renewable sources will increase if you participate in either the Beverly Standard or Beverly 100% Clean options.

Otherwise, everything else will remain the same. You will continue to receive your electric bill from National Grid, you will continue to pay National Grid, and you will continue to call National Grid if your power goes out.

If you are eligible for any discounts from National Grid, such as a low-income discount, those discounts will be unaffected by your participation in Beverly Community Electric.

I received a call/visit/letter in the mail about my electricity bill. Is it from the City, this program, or National Grid?

All communications about Beverly Community Electric will include the Beverly City Seal. If you do not see the City Seal, the communication is not from the City of Beverly and is likely from an independent company.

Please note: National Grid, the City of Beverly, and Beverly Community Electric do not make sales calls or visits to your home. If you receive a call or a visit, the person does NOT represent the City of Beverly, Beverly Community Electric, or National Grid. 

If you want to confirm whether you have received a legitimate City communication, you can contact customer support with Beverly’s program consultants.

If you receive a call or a visit from someone who wants to discuss your electricity, keep these two things in mind:

  • You should treat your National Grid electricity account number like you treat your credit card information. Do not give it out unless you want to purchase your electricity from someone else.
  • You do have the right to select an electricity supplier of your choice. If you choose to explore this option, please check the terms of the agreement carefully. Things to check for include, but are not limited to: minimum bill amounts, contract length requirements, early termination fees, low introductory rates that change after the introductory period ends, and rates that vary.

If you feel a sales person has fraudulently identified themselves as working for National Grid or the City, please report it to the Department of Public Utilities Consumer Division 617-737-2836, or DPUConsumer.Complaints@state.ma.us.

How long will Beverly Community Electric last?

The City of Beverly has signed a contract with First Point Power to supply electricity to Beverly Community Electric participants through January 2026. The City intends to sign a new electricity supply contract at that point, which would extend the program for the duration of that contract. However, if the City decides the program is not beneficial to the community, it is free to cancel the program at the end of the supply contract and return all participants to National Grid’s Basic Service. In either scenario, program participants will receive advance notification from the City by mail.

Who do I call if the power goes out?

Call National Grid if your power goes out, as always. National Grid will continue to deliver your electricity and maintain the polls and wires, and will remain responsible for addressing power outages.

I have solar panels on my property or I participate in a community solar program. If I join Beverly Community Electric, will I continue to receive the credits or payments that I receive now?

Yes. If you are participating in community solar with Blue Wave or with any other company, or if you are receiving net metering credits or incentive payments for electricity produced by solar panels on your roof, you will continue to receive your credits or incentive payments as a participant in Beverly Community Electric.

Further, there will be no change in how they are calculated. Their calculation is not connected to your electricity supply price.

However, you could see a benefit. If your electricity supply charge is lower because the Beverly Community Electric price is lower than National Grid’s Basic Service price, the credits or incentive payments could go further in offsetting that charge.

Please note, however, that because National Grid’s Basic Service prices change and their future prices are not known, savings compared with National Grid can never be guaranteed.

How do I maintain my account's tax-exempt status if I participate in Beverly Community Electric?

Tax-exempt accounts that wish to maintain their tax-exempt status in Beverly Community Electric must submit tax-exemption documentation to the program’s electricity supplier.

This means that tax-exemption documentation must be submitted each time the program’s electricity supplier changes.

The program’s electricity supplier is required by the State of Massachusetts to have valid tax-exemption documentation on hand for all tax-exempt accounts.

You may have submitted tax-exemption documentation to National Grid already, but National Grid does not share this documentation with the program’s electricity supplier. It is the customer’s responsibility to submit this documentation.

Learn how to submit your tax-exemption documentation.

What's the difference between Beverly Community Electric and other electricity supply offers?
National Grid’s Basic Service Beverly Community Electric Other electricity supply offers
On the bill you’ll see: Basic Service Fixed Beverly Community Electric-First Point Power Anything else
Price change frequency: Every 6 months for residential and commercial. More frequently for industrial. Rarely. Beverly signs long-term electricity supply contracts. Current prices are fixed through January 2026. While some offer fixed prices, many offer a low introductory price followed by a sharp
increase and monthly changes.
Exit fee? No. Leave any time, no fee or penalty. No. Leave any time, no fee or penalty. Early termination fees often apply.
Renewable energy: Just the minimum required by Massachusetts law. Investing in renewable energy from New England for both Standard and 100% Clean. If they offer renewable energy, it is often renewable energy from outside New England sold at a markup.

Enrolling and participating

How do I participate in Beverly Community Electric?

Most electricity accounts in Beverly will be automatically enrolled when the program launches in May.

Specifically, electricity accounts on National Grid’s Basic Service will be automatically enrolled, unless they opt out. The automatic enrollment model is state law for all programs like Beverly Community Electric. If your account is eligible for automatic enrollment, you will receive a notice in the mail from the City.

If you have a private contract with an electricity supplier at the time the program launches or you opened your account very recently, your account will not be automatically enrolled, but you can request enrollment online or by contacting customer support with Beverly’s program consultants. Please be aware that private electricity supply contracts may include early termination fees, so you should carefully review your current contract terms and conditions before making that decision.

Who is eligible to participate in Beverly Community Electric?

All metered electricity customers within the geographic boundaries of Beverly are eligible to participate. Beverly electricity customers with National Grid’s Basic Service are eligible for automatic enrollment. The automatic enrollment model is state law.

Is participation required? What if I don't want to participate?

While the program has an automatic enrollment model in accordance with state law, participation is never required. There is no penalty for opting out. You may do so at any time.

  • If you receive a letter notifying you that your account will be automatically enrolled, you may opt out of the program before being automatically enrolled.
  • You may also try the program and opt out at any time in the future.

If you opt out, the Supply Services portion of your National Grid electricity bill will remain on National Grid’s Basic Service price.

Can I opt out and then re-enroll?

Yes, however if you opt out of the program and want to re-enroll, you are not guaranteed the program price when you re-enroll. There’s a possibility that you will be charged a higher market price instead of the program price. You’ll just want to ask at the time you re-enroll.

I have a large commercial account. Am I eligible for program pricing?

Large commercial accounts may be eligible for higher market pricing instead of program pricing when they request initial enrollment in the program. If you are interested in submitting an enrollment request for your large commercial account, please contact customer support.

I have already signed my own contract with an electricity supplier. Can I participate in Beverly Community Electric?

If you have signed an electricity supply contract with another supplier, you are welcome to participate in Beverly Community Electric, but you will not be automatically enrolled.

You may request enrollment online or by calling customer support with Beverly’s program consultants at 1-833-350-1631.

We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

Important note: For any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.

How do I choose Beverly Basic or Beverly 100% Clean?

To choose the Beverly Basic or Beverly 100% Clean, complete the online form or call customer support at 1-844-483-5004.

Prices, savings, and billing

Will Beverly Community Electric provide savings compared with National Grid?

Beverly Community Electric offers savings when compared with National Grid’s residential Basic Service price at launch. An average residential customer using 485 kWh each month will save about $20/month by participating in the program.

However, Beverly Community Electric cannot guarantee savings in the future because National Grid’s prices will change, and their future prices are not known.

The goal of Beverly Community Electric is to provide some savings when compared with the average of National Grid’s changing prices, not to provide savings each season, and it is normal for aggregation programs like Beverly Community Electric to have a price that is lower than National Grid’s price at some times but higher at other times.

The key reasons that Beverly is able to obtain a price that is lower than National Grid’s current Basic Service price are:
  • Beverly is able to choose an electricity supply contract term length that provides the best pricing. National Grid is not able to choose the length of the contracts it signs.
  • Beverly is able to choose when it locks in prices and can go to market when prices are competitive. National Grid must lock in prices on a schedule dictated by state regulators.
What will my electricity supply price be if I participate in Beverly Community Electric?

Program prices are available on the Prices page.

Beverly Community Electric will provide a stable electricity supply price. Why is a stable electricity supply price important?

Having a stable price for the Supply Services portion of your electric bill can protect you from the seasonal price increases that occur when you have National Grid’s Basic Service. When you have National Grid’s Basic Service, the price that is used to calculate the Supply Services portion of your electric bill changes every 6 months for residential and commercial customers, and every 3 months for industrial customers, often rising in the winter. Those seasonal changes will not occur with Beverly’s long-term fixed prices.

Having a stable price for the supply part of your electricity bill can also provide a predictable alternative to the variable prices offered by some commercial electricity supply offers. Some commercial electricity supply offers will provide a stable price for a few months, but then the price will vary monthly and will rise significantly. Beverly Community Electric prices will not change until January 2026.

What if National Grid's price falls below the Beverly Community Electric price?

The Beverly Community Electric price is a long-term, fixed price, while National Grid’s Basic Service price changes seasonally. It is normal in programs like Beverly Community Electric to have a price that is lower than National Grid’s price at some times but higher at other times. Beverly Community Electric cannot guarantee that it will beat National Grid’s Basic Service price at all times. The program aims to match or beat the average of the changing National Grid prices, although there is no guarantee that it will do so.

Remember that you are free to leave the program at any time and return to National Grid’s Basic Service with penalty or fee.

Will I receive a second electric bill?

No. National Grid will continue to send your electric bill, and this is the only electric bill you will receive as a participant in Beverly Community Electric. Beverly Community Electric will be integrated into your existing National Grid electric bill. See where the program will appear on you National Grid bill.

Where will I see Beverly Community Electric on my National Grid electricity bill?

You will see two changes on your electric bill as a result of participating in Beverly Community Electric:

  1. National Grid will use a Beverly Community Electric price to calculate the Supply Services charge on your bill. At program launch, that price is lower than National Grid’s residential Basic Service price.
  2. Your bill will show Beverly Community Electric-First Point Power as your electricity supplier.

See where the program will appear on your National Grid bill.

I currently have National Grid's budget billing and/or receive a low-income discount. Will this change?

No. Budget billing will continue to work the same way.

And if you are eligible for any discounts, including a low-income discount, you will continue to receive that discount with no change.

National Grid

Does Beverly Community Electric replace National Grid as my electric utility?

No. National Grid remains the electric utility for Beverly and will continue to deliver your electricity, and your primary relationship for electricity will remain with National Grid.

Beverly Community Electric changes the price that National Grid uses to calculate the Supply Services portion of your electric bill, and it changes your electricity supplier to Beverly Community Electric-First Point Power.

Will National Grid provide me with a lower quality of service because I participate in Beverly Community Electric?

No. National Grid’s quality of service to you will be unaffected by your participation in Beverly Community Electric. National Grid does not profit from the Supply Services charge on your electric bill. They make their profit from the Delivery Services charge. They have no no preference whether they are your electricity supplier, or you choose another supplier.

Will my electricity be less reliable if I participate in Beverly Community Electric?

No. National Grid remains responsible for ensuring the uninterrupted delivery of your electricity as a participant in Beverly Community Electric.

In addition, participating in Beverly Community Electric does not change the quality of the electricity that is coming into your home or office. If you participate in Beverly Standard or Beverly 100% Clean, more of the electricity that is put on the grid on your behalf will come from renewable sources, but this does not change the overall reliability of the electricity on the grid.

Electricity supply and electricity suppliers

I have already signed my own contract with an electricity supplier. Can I participate in Beverly Community Electric?

If you have signed an electricity supply contract with another supplier, you are welcome to participate in Beverly Community Electric, but you will not be automatically enrolled.

You may request enrollment online or by calling customer support with Beverly’s program consultants at 1-833-350-1631.

We recommend that you carefully check the terms and conditions of your supplier agreement. Your ability to terminate your agreement with your supplier may be restricted.

Important note: For any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.

What is electricity supply?

Electricity service has two parts: supply and delivery. Supply refers to the electricity itself. Delivery is the process of bringing that electricity to you over the wires.

  1. With Basic Service, your electric utility (National Grid) is your electricity supplier and also delivers the electricity to you.
  2. With Beverly Community Electric, National Grid continues to deliver your electricity, but Beverly chooses its own electricity supplier.
What is an electricity supplier?

An electricity supplier is not your electric utility. Electricity suppliers do not deliver your electricity. They buy it for you, and your electric utility (National Grid in Beverly) delivers it.

An electricity supplier is a company licensed by the Massachusetts Department of Public Utilities to purchase electricity and related services from the wholesale electricity markets for resale to retail electricity customers.

If you sign a private contract with an electricity supplier or you participate in a municipal program like Beverly Community Electric, National Grid will use your electricity supplier’s price to calculate the Supply Services charge on your electric bill instead of their own Basic Service price.

Renewable energy

What is renewable energy?

Renewable energy is generated by sources that can be renewed as opposed to sources that can be used only once, such as fossil fuels.

Under Massachusetts state law, a variety of resources qualify as renewable. The main sources of renewable electricity are solar, wind, and small hydroelectric projects, which do not emit greenhouse gases or pollution.

Why is renewable energy important?

Using renewable electricity is an important step you can take to fight climate change and increase your independence from fossil fuels like gas, coal, and oil.

Electricity generated from renewable sources does not cause air pollution and does not emit the gases that cause climate change.

If I enroll in Beverly Standard or Beverly 100% Clean, does this mean that more of the electricity that flows into my home or business comes from renewable resources?

No. The electricity that flows into your home or business comes from the grid, which contains electricity generated from a mix of sources, some traditional and some renewable. It is not possible to separate out the portion that is from renewable sources and direct it to your home or business.

By enrolling in Beverly Standard or Beverly 100% Clean, more of the the electricity that is put into the grid on your behalf is generated from renewable sources.

What is the minimum amount of renewable electricity required by Massachusetts law?

The minimum amount increases every year. For 2024, Massachusetts state law requires that 62% of your electricity comes from renewable or clean sources. Of that total:

  • 24% comes from newer renewable energy projects in the New England region (Massachusetts Class I RECs).
  • 38% comes from older renewable energy projects in New England (Massachusetts Class II RECs), and from sources that are renewable but not necessarily clean (trash to energy) and sources that are clean but not renewable (nuclear).

For more information, visit the Massachusetts Department of Energy Resources page on compliance information for the Renewable Portfolio Standard.