Frequently Asked Questions
Have a question about Walpole Power Choice? Review the list of frequently asked questions below.
Still don’t see your answer? Submit your question to our customer support team.
Walpole Power Choice is a municipal electricity aggregation, which is a form of group electricity purchasing.
Typically, your electric utility, Eversource, provides two sets of services to you:
But in Massachusetts, there are actually three ways to purchase your electricity:
If you participate in Walpole Power Choice, Eversource delivers your electricity, but Direct Energy appears on your Eversource bill as your electricity supplier. Eversource will use the Walpole Power Choice price to calculate the Supply charges on your Eversource electricity bill instead their own Basic Service price.
Walpole Power Choice provides an alternative both to Eversource’s Basic Service pricing and to other electricity supply offers in the marketplace.
No. If you receive a personal call or visit about your electricity, that person does not represent the Town of Walpole, Eversource, or Walpole Power Choice. Neither Eversource nor the Town is knocking on doors or making individual sales phone calls. Any communication is done by mail and will bear the Town seal or Eversource’s logo.
If you receive a call or a visit from someone who wants to discuss your electricity, here are three things to keep in mind:
If you feel a salesperson has fraudulently identified themself as working for a utility or the Town of Walpole, please report it to the Department of Public Utilities Consumer Division 617-737-2836, or DPUConsumer.Complaints@state.ma.us.
As long as Walpole decides it is providing value.
The contract with Dynegy runs through December 2023 meter reads. When that contract ends, Walpole can either sign a new electricity supply contract and extend the program, or end the program. While the Town’s intention is to continue the program, if the Town decides to end the program, the Town will make an announcement, and all active participants will be seamlessly transitioned to Eversource’s Basic Service offering.
Call Eversource as always. Eversource will continue to deliver your electricity and maintain the poles and wires.
Dynegy is required to have tax-exemption documentation on file for every electricity account that participates in Walpole Power Choice and has tax-exempt status. Without that documentation on file, Dynegy may be required to charge tax on the account. They cannot obtain that documentation from Eversource. They must obtain it from each customer directly.
If your account has tax-exempt status, please submit your tax-exemption documentation to Dynegy. Visit the Tax-exempt accounts page for information on where to send your documentation.
No. Nearly half of the cities and towns in Massachusetts have electricity aggregation programs like Walpole Power Choice.
No. If you are an active program participant, your account will be automatically enrolled into the new electricity supply contract, and you will be enrolled in your current program option.
If you previously opted out of the program, you will remain opted out. You do not need to opt out again. However, if you would like to enroll in the program with the new contract, you may do so. Please contact customer support for more information.
Electricity service has two parts: supply and delivery. Supply refers to the electricity itself. Delivery is the process of bringing that electricity to you over the wires.
With Basic Service, your electric utility, Eversource, is your electricity supplier and also delivers the electricity to you.
With Walpole Power Choice, Eversource will continue to deliver your electricity, but Walpole chooses its own supplier.
A competitive electricity supplier is not your electric utility. Electricity suppliers do not deliver your electricity. They buy it for you, and your electric utility delivers it.
A competitive electricity supplier is a company licensed by the Massachusetts Department of Public Utilities to purchase electricity and related services from the wholesale electricity markets for resale to retail electricity customers.
If you sign a private contract with an electricity supplier or you participate in a municipal program like Walpole Power Choice, Eversource will use your electricity supplier’s price to calculate the supply charges on your electricity bill instead of their own Basic Service price.
From December 2020 until December 2023, the program’s electricity supplier is Dynegy.
Your price will be determined by which program option you are enrolled in. Walpole Power Choice has two options:
The program has the potential offer a lower price than Eversource’s Basic Service price, but savings cannot be predicted or guaranteed.
The program price is fixed until December 2023, while Eversource’s fixed Basic Service prices change every six months for residential and small business customers and every three months for medium and large business/industrial customers.
Their future prices are not known.
As a result, the program price may not always be below Eversource’s price.
No. Eversource will continue to bill you for your electricity. This is the only electricity bill you will receive as a participant in Walpole Power Choice. The program is integrated into your existing electricity bill. See an example Eversource bill.
This is normal. Eversource’s Basic Service prices change every six months or less, depending on what kind of customer you are, while the program price is typically fixed for a longer period of time. As a result, it is likely that for some months, Eversource’s Basic Service price will fall below the program price. Typically, this happens during the summer months, but it could happen anytime.
If you ever wish to leave the program, you are free to opt out of the program and return to Eversource’s Basic Service with no penalty or fee.
Yes. You will continue to receive solar credits and/or solar incentive payments, and participating in Walpole Power Choice will not change how they are calculated.
The Walpole Power Choice appears on your electricity bill in two ways:
See an example Eversource bill.
Additionally, the amount of renewable energy purchased on your behalf may change, depending on which program option you choose.
The Walpole Power Choice price is fixed until December 2023. Having a stable price for the supply part of your electricity bill can protect you from the seasonal price increases that occur when you have your utility’s Basic Service. When Eversource is your electricity supplier and you have their Basic Service, the price they use to calculate the supply charges on your bill changes every 6 months for residential and small business customers, and it changes more frequently for large business customers.
Having a stable price can also provide a predictable alternative to the variable prices offered by some commercial electricity supply offers. Some commercial electricity supply offers will provide a stable price for a few months, but then the price will vary monthly.
Check your most recently electricity bill. If you are enrolled in Walpole Power Choice, your electricity supplier will be listed as Direct Energy. Beginning in January 2021, your electricity supplier will be listed as Dynegy.
To check which program option you are enrolled in, look at the price that is used to calculate the supply charge portion of your bill. Compare it to the Walpole Power Choice prices.
All metered electricity customers within the geographic boundaries of Walpole are eligible to participate. All new Eversource Basic Service customers in Walpole will be automatically enrolled within a few months of opening their electricity account.
Important note: For any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.
Yes. If you have already signed a contract with an electricity supplier, you will not automatically be enrolled in the program, but you are invited to participate.
We recommend that you first check the terms of your existing electricity supply contract. Many include minimum enrollment periods and early termination fees.
Important note: For any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.
You may choose not to participate, and you may leave the program after you join. This is called opting out.
There is no penalty for opting out. You may do so at any time.
If you opt out, you will be placed on Eversource’s Basic Service.
You may opt out at any time online or by contacting customer support.
You may use the online form to change from one program option to another or contact customer support. You may change program options at any time.
Yes, however, for any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.
Yes. You will lose budget billing on the supply charge portion of your bill as a participant in Walpole Power Choice, but budget billing will continue on your delivery charges.
No. You will continue to receive your low-income discount as a participant in Walpole Power Choice.
An electric utility like Eversource is responsible primarily for delivering electricity to you, for maintaining the poles and wires, and for addressing power outages. Your utility charges you for these services on the delivery portion of your electricity bill.
An electricity supplier is a company that buys electricity for you from electricity generators or from electricity brokers. An electricity supplier can be a utility like Eversource, or it can be a third-party company. If your supplier is a third-party company, it does not replace Eversource as your electric utility.
No. The quality of service to you will be unaffected by your participation in Walpole Power Choice. The reason is because Eversource does not profit from the supply charges on your electric bill. They pass the electricity supply charges along to you with no markup. They make their profit from the distribution charges. As a result, they have no preference whether they choose your supplier or Walpole does.
The minimum amount increases every year.
For 2023, Massachusetts state law requires that all electricity suppliers must provide a minimum of 22% of your electricity from renewable energy projects located in New England.
In addition, state law requires the purchase of a minimum amount of renewable energy from older renewable energy projects in New England, as well as from some other energy sources that are considered highly efficient but not renewable.
For more information, visit the Massachusetts Department of Energy Resources page on compliance information for the Renewable Portfolio Standard.
When you choose the Power Choice Green option, 100% of your electricity will be generated by clean, renewable sources, like the sun and the wind. Renewable energy does not create air pollution, and it does not emit the gases that cause climate change.
If you opt up to Power Choice Green, every time you pay your electric bill, you will make an investment in: