Before aggregation
Before an aggregation launches, most customers have National Grid’s Basic Service. This means National Grid is supplying (buying) your electricity in addition to delivering it, and National Grid uses their Basic Service price to calculate the Supply Services charge on your bill. You are placed on National Grid’s Basic Service when you first open your account, and you can always go back to it.
National Grid’s Basic Service prices change every 6 months or less.

With an aggregation in place
With an aggregation, the electricity supplier chosen by Westborough, which is currently Direct Energy and changing to First Point Power in November, supplies your electricity. But National Grid continues to deliver your electricity without interruption. National Grid uses the price provided by the supplier to calculate the Supply Services charge on your bill instead of their Basic Service price. Under the contract with First Point Power, Westborough Power Choice prices are fixed until November 2027.

Your primary relationship for electricity remains with National Grid:
- You continue to call National Grid if you lose power.
- National Grid continues to send your bill, and this is the only electric bill you will receive as a participant in Westborough Power Choice.
- You continue to send bill payments to National Grid.
If you are eligible for a low-income discount or fuel assistance, you continue to receive that benefit.
If you have National Grid’s Budget Plan, it continues to apply to your whole bill.
If you are participating in community solar, or you are receiving net metering credits or incentive payments for electricity produced by solar panels on your property, you will continue to receive your credits or incentive payments as a participant in Westborough Power Choice. Further, there will be no change in how they are calculated. Their calculation is not connected to your electricity supply price.