Opt Out

You may choose not to participate in the program. This is called opting out. There is no penalty for opting out, and you may opt out at any time. If you choose to opt out, you will be switched back to National Grid Basic Service for your electricity supply.

If you opt out and then wish to opt back into the program, you may re-enroll, but please note that you may not receive the Chelmsford Choice price. The electricity supplier is entitled to charge you a market price for the remainder of the current electricity supply contract, but you would receive the Chelmsford Choice price for any future electricity supply contracts. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.

To opt out of the program, please complete and submit the form below, or call Customer Support at 1-844-483-5004 and tell them you want to opt out of the Chelmsford Choice program.

Be sure to use the name on the account and the account service address when completing the form.
If the account is under the name of a business, please use the First Name and Last Name fields to enter the business name as it appears on your bill.

Combined Form 2023

I would like to

Name as it appears on your electric utility bill

Program option

Utility name

Eversource account number

Enter 11 digit account number with no spaces, dashes, letters, or other characters

National Grid account number

Enter 10 digit account number with no spaces, dashes, letters, or other characters

Customer name key

Your name key is listed on your National Grid bill, but it is not labelled. To find it, 1) look in the blue left column of your bill, 2) locate the Enrollment Information section, and 3) find the word "Cycle." Your name key is listed after your cycle number in capital letters. Your name key is typically the first 4 letters of the last name on a residential account, or the first 4 letters of a commercial account name.

Your name key can be found on the second page of your Eversource bill, directly beneath your account number. Your name key is typically the first 4 letters of the last name on a residential account, or the first 4 letters of a commercial account name.

Account type

Residential

Small Commercial

Medium and large commercial or industrial customers interested in enrolling should contact customer support to verify account eligibility.

Serv ref number

Can be found on the second page of your Eversource electricity bill, just below your address in the blue box

Account service address

City/Town

State

ZIP code

How did you learn about the program?

Spoke with

Email address

Please include an email address to receive a receipt of this request for your records

Phone number

Please include the phone number we should use if we need to contact you about this request