Frequently Asked Questions
Have a question about Grafton Energy Choice? Review the list of frequently asked questions below.
Still don’t see your answer? Submit your question to our customer support team.
Grafton Energy Choice is a municipal electricity aggregation, which is a form of group electricity purchasing.
Typically, your electric utility, National grid, provides two sets of services to you:
But in Massachusetts, there are actually three ways to purchase your electricity:
With Grafton Energy Choice, the Town uses the group buying power of the community to provide you with new electricity choices that will give you greater control over the environmental characteristics and price of your electricity supply.
Grafton has signed a contract with First Point Power which fixes the program prices until October 2024 meter reads.
After October 2024, Grafton has a choice: The Town can sign a new electricity supply contract and continue the program, or end the program.
No. National Grid will remain your electric utility, and your primary relationship for electricity will remain with National Grid.
Grafton Energy Choice will change the price that National Grid uses to calculate the supply services charges on your bill. See an example National Grid bill.
You will see two changes beginning with your second National Grid electric bill after program enrollment:
Everything else will remain the same. You will continue to receive your bill from National Grid, pay National Grid, and call National Grid when your power goes out.
Call National Grid if your power goes out, as always. National Grid will continue to deliver your electricity and maintain the poles and wires.
No. National Grid will continue to bill you for your electricity, and this is the only electricity bill you will receive as a participant in Grafton Energy Choice.
No. National Grid’s quality of service to you will be unaffected by your participation in Grafton Energy Choice. The reason is because National Grid does not profit from the supply charges on your electric bill. They pass the electricity supply charges along to you with no markup. They make their profit from the delivery charge portion of your bill. As a result, they have no preference whether they choose your supplier or Grafton does.
Yes. You will continue to receive solar credits and/or solar incentive payments, and participating in Grafton Energy Choice will not change how they are calculated.
You will need to submit your tax-exemption documentation to the Grafton Energy Choice electricity supplier to maintain tax-exempt status. Visit the Tax-Exempt Accounts page for more information.
No. Municipal electricity aggregation has been building momentum across Massachusetts. More than 140 other Massachusetts communities also have active aggregation programs like Grafton Energy Choice.
The Town of Grafton sends a single letter to electricity accounts that are eligible for automatic enrollment. That letter arrives in an envelope bearing the Town seal, and the letter itself also bears the Town seal.
If you receive a letter that does not include the Town seal, it is not from the Town and does not represent Grafton Energy Choice. If you want to confirm whether you have received a legitimate Town communication, you can contact customer support with Grafton’s program consultants.
Please note: Neither National Grid, the Town of Grafton, nor Grafton Energy Choice will call you on the phone or visit your home.
If National Grid wishes to communicate with you about your bill, they will do so in writing, and you will see the National Grid logo on the communication.
Any person or company who asks for additional information when they market their program (such as the account number on your electricity bill) to you does not represent Grafton Energy Choice or National Grid.
If you receive a call or a visit from someone who wants to discuss your electricity, keep these two things in mind:
The program offers two options, and your price will depend on which option you enroll in:
This is normal.
It helps to remember that the Grafton Energy Choice price is a long-term price, while National Grid’s price changes every six months for residential and commercial customers and every 3 months for industrial customers, and future prices are not known.
In municipal electricity aggregation programs like Grafton Energy Choice, it is typical for the program price to be cheaper than National Grid’s price in winter, and a bit more expensive in summer. The program goal is to beat the average of National Grid’s changing prices, not beat each short term National Grid price.
You are always free to opt out of the program and return to National Grid Basic Service.
Because future National Grid prices are not known, savings cannot be guaranteed.
Grafton Energy Choice offer’s the potential for savings compared with National Grid’s Basic Service, but savings compared to National Grid’s Basic Service price cannot be guaranteed. This is because Grafton Energy Choice prices are long-term prices that are fixed until October 2024, while National Grid’s Basic Service prices are short-term prices that change every 6 months for residential and commercial customers and every 3 months for industrial customers and future prices are not known.
Also, because National Grid’s prices are always changing, it is normal for Grafton Energy Choice to be cheaper than National Grid at some times and more expensive at others. The program goal is to provide savings when compared with the average of National Grid’s changing prices, not to provide savings compared to each of National Grid’s short-term prices.
Having a stable price for the supply part of your electricity bill can protect you from the seasonal price increases that occur when you have National Grid’s Basic Service. When you have National Grid’s Basic Service, the price that is used to calculate the supply charges on your electricity bill changes every 6 months for residential and commercial customers, and every 3 months for industrial customers, often rising in the winter.
Having a stable price for the supply part of your electricity bill can also provide a predictable alternative to the variable prices offered by some commercial electricity supply offers. Some commercial electricity supply offers will provide a stable price for a few months, but then the price will vary monthly and will rise significantly.
Grafton Energy Choice offers a long-term fixed price, and when it changes, the Town announces the new price publicly before it takes effect.
However, because National Grids prices change and future prices are not known, Grafton Energy Choice cannot guarantee to provide savings.
Yes. You will continue to receive a low-income discount if you participate in Grafton Energy Choice with no change.
No, this will not change. There will be no change to budget billing if you participate in Grafton Energy Choice.
In Massachusetts, an electric utility like National Grid is fundamentally an electricity delivery company. National Grid does not generate electricity for you. They are responsible for delivering electricity to you, for maintaining the poles and wires, and for addressing power outages. They charge you for these services on the delivery portion of your electricity bill.
An electricity supplier is a company that buys electricity for you.
Before enrolling, we strongly recommend that you first check the terms of your existing electricity supply contract. Many include minimum enrollment periods and early termination fees.
When you are ready to enroll, you may enroll online or by contacting customer support with Grafton’s program consultants. Please have your National Grid bill available when you call.
After you enroll, we recommend you cancel with your current supplier as well.
Renewable electricity is generated by sources that we won’t run out of, like the sun and the wind, as opposed to sources that can be used only once, such as fossil fuels. Under Massachusetts state law, a variety of resources qualify as renewable. The main sources of renewable electricity are solar, wind, and small hydroelectric projects. Renewable electricity is sometimes referred to as green electricity or clean electricity.
The minimum amount increases every year. For 2023, Massachusetts state law requires that 22% of your electricity comes from “premium” renewable energy projects in the New England region (Massachusetts Class I RECs).
In addition, state law requires the inclusion of a minimum amount of renewable energy from older renewable energy projects in New England (Massachusetts Class II RECs), as well as from some alternative energy sources that are considered highly efficient but not renewable.
For more information, visit the Massachusetts Department of Energy Resources page on compliance information for the Renewable Portfolio Standard.
All metered electricity customers within the geographic boundaries of Grafton are eligible to participate.
New National Grid electricity account holders will receive a letter about the program within a few months of opening their account and will be automatically enrolled if they do not choose to opt out.
Important note: For any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.
No. You may choose not to participate. This is called opting out. There is no penalty for opting out. You may do so at any time. If you opt out, National Grid will use their own Basic Service price to calculate the supply services portion of your bill.
You my opt out online or by contacting customer support.
Grafton had no choice. Automatic enrollment is the state law. All communities with electricity aggregation programs like Grafton Energy Choice are required to use an automatic enrollment model.
However, participating is not required, and you may prevent yourself from being enrolled by opting out.
Yes, however, for any customer who previously opted out of or left the program and wishes to re-enroll, the program’s electricity supplier is entitled to charge a market price instead of the program price for the remainder of the current electricity supply contract. If the program’s electricity supplier decides to charge market pricing, you will be notified before enrollment and can decide then whether to continue with enrollment or not.
Large commercial accounts may be eligible for higher market pricing instead of program pricing when they request initial enrollment in the program. If you are interested in submitting an enrollment request for your large commercial account, please contact customer support.